Terms and Conditions

1Booking and payment

How to book

Send a deposit of 30 per cent of the total tour cost to secure your booking. The deposit is not refundable if you cancel, as set out in Cancellation by you. On receipt of your deposit, and subject to availability, we will reserve your place on the selected safari and confirm in writing. No booking is confirmed until you have that written confirmation from us.

Final payment

Final payment is due 30 days before departure. Bookings made inside 30 days of departure are payable in full at the time of booking. We accept bank transfer, card payment and M-Pesa. Any bank charges are payable by you.

2What is included

Every safari we quote includes the itinerary exactly as set out and confirmed by you in writing, along with the accommodation, park and conservancy entry fees, transport, driver guide and meals stated in that itinerary. If something is not written in your itinerary, treat it as excluded and ask us.

What is not included

• Air evacuation cover, currently USD 35 per person for 14 days of travel
• International flights, airport taxes and visa or permit fees, and any service charge for obtaining them
• Travel and medical insurance, which is a condition of travel with us
• Gratuities to driver guides and camp, lodge or hotel staff
• Drinks other than those stated, laundry, telephone and other items of a personal nature
• Any excursion or service not specifically named in your itinerary

3Travel insurance

Comprehensive travel insurance is a condition of travelling with us. Your policy must cover medical treatment, emergency evacuation, repatriation, trip cancellation and curtailment for the whole of your trip. We may ask for your policy number and emergency contact before departure. We are not liable for costs you incur that adequate insurance would have covered.

Tanzania also requires every foreign visitor to hold its own inbound travel insurance from 1 October 2026, 44 US dollars per adult and 22 per child, bought online before you travel. It is a government entry requirement and does not replace the comprehensive policy we ask you to hold, so you need both for any trip that enters Tanzania.

4Cancellation and changes by Sola Safari Travels

If we cancel your safari

We rarely cancel a confirmed safari. If we have to cancel for a reason within our control, we will tell you as soon as possible and refund everything you have paid us in full. If you would rather travel on another date or a different itinerary, we will arrange it and you pay or receive the difference in price.

Minor changes

Safaris depend on weather, road conditions, wildlife movements and the availability of camps and flights, so small adjustments are normal. Minor changes include a change of lodge or camp to one of a similar standard, a change in the order of parks, a different driver guide or vehicle of the same type, or a change to internal flight times. We will tell you about minor changes where we can, but no compensation is payable.

Major changes

A major change is a significant change made before departure for a reason within our control, such as removing a park or reserve from your itinerary, moving you to a lower accommodation category for more than one night, or shortening your safari by a day or more. If we need to make a major change we will tell you promptly and you may accept the changed safari, choose an alternative itinerary and pay or receive any difference in price, or cancel and receive a full refund of all money paid. Depending on the circumstances, we may also offer compensation.

Events outside our control

If we have to cancel or change your safari because of events outside our control (see Force majeure), no compensation is payable. We will pass on any amounts we are able to recover from camps, airlines and other suppliers. We strongly recommend travel insurance that covers cancellation and curtailment so that you are protected in these situations.

5Cancellation by you

Bookings that are cancelled, reduced in length of stay or reduced in number of participants are subject to cancellation charges. Cancellation must be sent to us in writing and takes effect on the day we receive it. Charges are based on the number of days before departure.

Should you fail to join a tour, join it after departure, or leave before it is complete, no refund of the tour fare can be made. If the reason for cancellation falls within the terms of a travel insurance policy you hold, the insurer will normally refund these charges to you subject to the terms of that policy.

6Changes by you

If you wish to change a confirmed booking we will do our best to accommodate it. Changes are subject to availability and to any charges imposed by camps, lodges or airlines, plus an administration fee. A change of departure date made less than 60 days before travel is treated as a cancellation and rebooking.

7Your safari arrangements

Accommodation substitution

Should accommodation not be available at the quoted hotels, lodges or tented camps, alternative accommodation of a similar calibre will be provided at no extra cost to you.

Refunds for unused services

While we use our best endeavours to ensure that all anticipated accommodation is available as planned, there is no claim of any nature against the company for a refund in whole or in part where accommodation or an excursion is unavailable, or where you were unable to use a service.

Changes to the schedule

Although every effort is made to adhere to schedules, the company reserves the right, and at times is obliged, to change routes and accommodation as conditions dictate. Such conditions include events of force majeure or statutory direction, seasonal rainfall on bush tracks, airstrips and game areas, game migration between regions, and reservation problems. The company will make all reasonable efforts to resolve the situation, including offering an alternative of similar standard.

Guide substitution

If one of our guides is unable to lead a safari due to illness or other reasons, we reserve the right to substitute another guide of equivalent experience.

Check in and check out

Rooms are available from 1200 hours on the scheduled arrival date and should be vacated by 1000 hours on the scheduled departure date. Later departure may be possible subject to arrivals that day.

8Health, fitness and diet

You acknowledge that a safari can be physically demanding and that it is your responsibility to be sufficiently fit to take part. Tell us in writing, well before departure, about any medical condition, mobility limitation, allergy or special dietary requirement so that we can advise whether the itinerary is suitable and arrange for it. Check vaccination and malaria prophylaxis requirements with a travel clinic in good time.

9Luggage, passports and visas

Luggage

Please keep luggage light. Soft duffel bags are strongly preferred. Luggage is limited to 15 kg per person on internal local flights, including hand luggage, and this limit is set by the airline rather than by us.

Passports and visas

You must carry a valid passport and obtain all appropriate visas, permits and certificates for the countries you will visit. Your passport must be valid for at least six months beyond the end of your trip and hold sufficient blank pages. It is your responsibility to hold the correct documentation. We are not responsible if you are refused entry to a country because you lack it.

10Prices

We will do our utmost to hold prices as quoted or published. Should fluctuations in statutory taxes, park fees or exchange rates force increases on us, we reserve the right to surcharge. Where a surcharge exceeds 8 per cent of your tour price you may cancel and receive a full refund of amounts paid.

11Force majeure

We are not liable for any failure to perform where that failure is caused by circumstances beyond our reasonable control, including war, civil unrest, terrorism, epidemic or pandemic, government action or travel restriction, industrial action, fire, flood, drought, adverse weather, or the closure of airports, airspace or park gates.

12Conduct and the safari leader

Participant conduct

The company may at its discretion, and without liability or cost to itself, cancel or terminate a booking at any time, in particular in the event of illness, or illegal or incompatible behaviour by a passenger, who in such circumstances is not entitled to any refund.

Authority of the safari leader

Clients accept the authority and decisions of the safari leader appointed by the company. Final decisions on itinerary, accommodation and conduct during the safari rest with that leader, whose primary concern is the safety of the group.

13Photography and publicity

The company may make use of photography or film taken on safari by its staff for general publicity, without payment. If you would prefer not to appear in such material, tell us in writing before departure and we will respect that. Please confirm with your driver guide before photographing local people.

14Limitation of liability

The company is insured against legal liabilities arising from injuries that might be received by passengers in its vehicles. The company’s liability to passengers carried in its vehicles is governed by the laws of Kenya and no other country, and all claims are subject to the jurisdiction of the courts of Kenya.

The company reserves the right to employ subcontractors to carry out all or part of the services agreed. Where it does, the terms of the relevant clause are subject to the booking conditions and cancellation provisions of the travel organiser or airline concerned.

Neither the company, nor any person acting for or on behalf of the company, is liable for any loss or damage whatsoever, including without limitation errors or omissions in the brochure or other literature, late or absent confirmation or acceptance of bookings, or loss or damage caused by delay, sickness or death, whether occasioned by negligence or not.

The company further has the right at any time at its discretion to cancel any tour or the remainder of it, or to alter route, accommodation, price or other details, in the event of a tour being rendered impossible, illegal or inadvisable by weather, strike, war, government interference or any other cause. Extra expense incurred as a result is the responsibility of the passenger.

Please be aware that these safaris bring you into close contact with wild animals. Attacks by wild animals are rare, but no safari into the African wilderness can guarantee that this will not occur. Neither the company, nor its employees, nor its agents can be held responsible for any injury or incident on safari. Follow your guide’s instructions at all times.

15Complaints

If something is wrong during your trip, tell your driver guide or camp manager immediately so that it can be put right at the time. If the matter is not resolved, write to us at info@solasafaritravels.com within 28 days of returning home, quoting your booking reference, and we will respond within 28 days.

16Errors, severability and governing law

Errors and omissions

Although we make a concerted attempt to verify the accuracy of statements in our trip documentation, including brochure, website and trip reports, we cannot be held responsible for any error, omission or unintentional misrepresentation.

Severability

If any term in these booking conditions is unenforceable or void by operation of law, as being against public policy or for any other reason, that term is deemed severed from this contract, or amended only to the extent necessary, so that all remaining terms survive and continue to bind.

Governing law

All terms and conditions of this agreement are governed by and construed in accordance with the laws of Kenya. Any litigation necessary to resolve a dispute between the parties shall be filed in the courts of Kenya where the dispute cannot be settled through arbitration.